FREE Shipping, storewide!

Fast Dispatch

Afterpay

Shipping and returns

FREE shipping policy & delivery estimates

For a select time, we are offering free standard shipping on all orders, Australia wide. Express shipping can be chosen at checkout. Express shipping is charged at a flat free of $10.

 

We accept Mastercard, Visa, Google Pay, Shop Pay, Afterpay and Paypal.

 

Shipment processing time

We aim to dispatch in 1-2 business days after your order, and send using the fastest and most reputable method (either Australia Post or a local courier). During times of lockdown, delays can occur.

Once your parcel is dispatched your items usually arrive within 6 business days, however due to the impact of COVID-19 there may be significant delays. For any enquiries you can email us at hello@wethewild.co

 

Returns:

We offer free returns within 7 days from the receipt of your products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable. Exceptions apply if product is defective or faulty when received.

In the event of a faulty item, evidence of damage as well as the order number and name must be emailed to hello@wethewild.co within 2 days of receipt of the item for an immediate replacement. If damage occurs outside of this timeframe, please email us at hello@wethewild.co, as exceptions may apply.

 

Delivery issues and Return to sender: 

In the event or return to sender, the following policies apply: 

Where the address was incorrectly entered, the customer will be offered a refund of the order value minus true shipping fee from the closest We the Wild dispatch point. 

Where the return to sender was at the fault of We the Wild, or Australia Post, a replacement will be sent in the next possible dispatch, at not cost to the customer. 

In the event that a parcel is awaiting collection at the post office where proof of notification has occurred, the customer will be offered a refund of the order value minus true shipping fee from the closest We the Wild dispatch point. 

In the event of a delivery issue, all attempts will be made to locate the parcel. In the event that the parcel is deemed as lost, a replacement will be sent as soon as possible at no cost to the customer. 

 

Damaged items:

 

We want every parcel to arrive in pristine condition, however occasionally a parcel may be damaged in transit. In the event of damage, a free replacement of the damaged item will be offered to the customer so long as proof of damage and order information is provided. A refund for the damaged item can also be arranged. For full refunds of non-damaged items, please refer to the return policy.