Shipping & Returns
FREE shipping policy & delivery estimates:
For a select time, we are offering free standard shipping on all orders, Australia wide. Express shipping can be selected at checkout. Express shipping is charged at a flat fee of $10.
International shipping is charged at a flat fee of AU$20. Please note, shipping services to some countries are suspended and many services are experiencing extensive delays. Please enquire before purchase to ensure your items can be delivered. It is the responsibility of international customers to be aware of their country’s customs and biosecurity laws and regulations before ordering.
We the Wild will not take any responsibility for the seizure or non-transit of any items shipped internationally.
Please note that due to the bioactive nature of our products, they will not be permitted entry into New Zealand.
We accept Mastercard, Visa, American Express, Google Pay, Shop Pay, AfterPay and PayPal.
Shipment processing time:
We aim to dispatch within 1-2 business days of your order being placed, and send parcels using the fastest and most reliable method (either general post or a courier service).
Once your parcel is dispatched your items usually arrive within 6 business days. Please note that there may sometimes be delays. For any enquiries, you can email us at firstname.lastname@example.org.
We offer returns within 7 days from the receipt of your products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable. Exceptions apply if the product is defective or faulty when received.
In the event of a faulty item, evidence of damage, as well as the order number and name, must be emailed to email@example.com within 2 days of receipt of the item for an immediate replacement. If damage occurs outside of this timeframe, please email us at firstname.lastname@example.org, as exceptions may apply.
Delivery issues and return to sender:
In the event of return to sender, the following policies apply:
Where the address was incorrectly entered, the customer will be offered a refund of the order value minus the true shipping fee from the closest We the Wild dispatch point.
Where the return to sender was at the fault of We the Wild, or Australia Post, a replacement will be sent in the next possible dispatch, at no cost to the customer.
In the event that a parcel is awaiting collection at a post office or parcel collection point where proof of notification has occurred, the customer will be offered a refund of the order value minus the true shipping fee from the closest We the Wild dispatch point.
In the event of a delivery issue, all attempts will be made to locate the parcel. In the event that the parcel is deemed as lost, a replacement will be sent as soon as possible, at no cost to the customer.
We want every parcel to arrive in pristine condition, however, occasionally a parcel may be damaged in transit. In the event of damage, a free replacement of the damaged item will be offered to the customer, so long as proof of damage and order information is provided. A refund for the damaged item can also be arranged. For full refunds of non-damaged items, please refer to the return policy.