FREE Shipping over $80!

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Shipping & Returns

FREE shipping policy & delivery estimates:

Shipping cost is a flat rate of $5, Australia-wide or free for purchases over $80. Express shipping can be selected at checkout. Express shipping is charged at a flat fee of $12.


Shipment processing time:

We aim to dispatch within 3-5 business days of your order being placed and send parcels using the fastest and most reliable method (either general post or a courier service). 

Once your parcel is dispatched your items usually arrive within 1 week. Please note that there may sometimes be delays. For any enquiries you can email us at hello@wethewild.co

Returns:

We offer returns within 7 days of the receipt of your products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable, and in the case of free shipping you will be refunded less the true cost of shipping the product to you, which we have incurred. Exceptions apply if the product is defective or faulty when received.

In the event of a faulty item, evidence of damage, as well as the order number and name, must be emailed to hello@wethewild.co within 2 days of receipt of the item for an immediate replacement. If damage occurs outside of this timeframe, please email us at hello@wethewild.co, as exceptions may apply. 

If the parcel is left uncollected at the post office resulting in a return to sender, We The Wild reserves the right to refuse a refund or replacement as goods uncollected are the property of the buyer and will be considered a "change of mind" 

This is in accordance with the ACCC in the "Repair, replace, refund, cancel" section of the consumer guarantee.

Preordered items:


Items purchased on preorder, where the team PREORDER is visibly contained in the description or title, are subject to the following:

Delivery and dispatch guarantees are not applicable, and orders may be delayed outside of the time stipulated at the time of purchase. This will be based on supplier delivery delays, shipping delays or product defects.
By purchasing through pre-order, you lock in shipping fees and discount fees at the time of purchase. No changes can be made once orders are placed unless the order has been received.

Delivery issues and return to sender: 

In the event of a return to sender, the following policies apply: 

  • Where the address was incorrectly entered, the customer will be offered a refund of the order value minus the true shipping fee from the closest We the Wild dispatch point. 

  • Where the return to sender was at the fault of We the Wild, or Australia Post, a replacement will be sent in the next possible dispatch, at no cost to the customer. 

  • In the event that a parcel is awaiting collection at a post office or parcel collection point where proof of notification has occurred, the customer will be offered a refund of the order value minus the true shipping fee from the closest We the Wild dispatch point. 

  • In the event of a delivery issue, all attempts will be made to locate the parcel. In the event that the parcel is deemed as lost, a replacement will be sent as soon as possible, at no cost to the customer. 

Damaged items: 

We want every parcel to arrive in pristine condition, however, occasionally a parcel may be damaged in transit. In the event of damage, a free replacement of the damaged item will be offered to the customer, so long as proof of damage and order information is provided. A refund for the damaged item can also be arranged. For full refunds of non-damaged items, please refer to the return policy.