Shipping and returns
FREE shipping policy & delivery estimates
For a select time, we are offering free standard shipping on all orders, Australia wide. Express shipping can be chosen at checkout. Express shipping is charged at a flat free of $10.
We accept Mastercard, Visa, Google Pay, Shop Pay, Afterpay and Paypal.
Shipment processing time
We aim to dispatch in 1-2 business days after your order, and send using the fastest and most reputable method (either Australia Post or a local courier). During times of lockdown, delays can occur.
Once your parcel is dispatched your items usually arrive within 6 business days, however due to the impact of COVID-19 there may be significant delays. For any enquiries you can email us at email@example.com
We offer free returns within 7 days from the receipt of your products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable. Exceptions apply if product is defective or faulty when received.
In the event of a faulty item, evidence of damage as well as the order number and name must be emailed to firstname.lastname@example.org within 2 days of receipt of the item for an immediate replacement. If damage occurs outside of this timeframe, please email us at email@example.com, as exceptions may apply.