Shipping and returns
FREE shipping policy & delivery estimates
During September and October, we are offering free standard shipping on all orders, Australia wide. Express shipping can be chosen at checkout. Express shipping charges is $5 for one product, and $10 for 2 or more (incl. kit).
We accept Mastercard, Visa, Google Pay and Shop Pay.
Shipment processing time
All orders are processed within 1-2 business days from your closest warehouse, and sent using the fastest and most reputable method (either Australia Post or a local courier).
We want you to receive your items within 5 business days, however due to the impact of COVID-19 this may be delayed. If there will be a significant delay in the shipment and transit of your order, we will contact you via email or telephone. For any enquiries you can email us at firstname.lastname@example.org
We offer free returns within 7 days from the receipt of your products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning the items. Shipping costs are non-refundable. Exceptions apply if product is defective or faulty when received.
In the event of a faulty item, evidence of damage as well as the order number and name must be emailed to email@example.com within 2 days of receipt of the item for an immediate replacement. If damage occurs outside of this timeframe, please email us at firstname.lastname@example.org, as exceptions may apply.